Delivery Policy

Hub Al Souq – A Project by Crea Biz

ERP Portal | “From Every Store to Every Door — We Link the Emirates Like Never Before”

1. Introduction
Hub Al Souq ("we", "our", or "us") operates the Hub Al Souq Delivery mobile application ("App"), which is used by our delivery partners to manage and deliver customer orders. We respect your privacy and are committed to protecting it. This Privacy Policy explains what data we collect, how we use it, and how we safeguard it.

2. Information We Collect
Location Data
Foreground Location: We collect your location while the app is open and in use.
Background Location: We also collect your location when the app is running in the background.
Purpose of Location Collection
We collect this data solely to:
Track your delivery progress in real-time.
Show your location to customers awaiting their orders.
Allow administrators to monitor and support delivery operations.
Improve delivery route efficiency and ensure accurate deliveries.
Other Data Collected
Device Information (model, OS version, unique identifiers) – for security, debugging, and app performance.
Account Information (name, phone number, login credentials) – to manage your delivery account.
Delivery Information (assigned orders, delivery history) – to fulfill and track deliveries.

3. How We Use Your Data
To update customers on the status of their orders.
To allow Hub Al Souq administrators to monitor delivery progress.
To ensure accurate and timely deliveries.
To improve and optimize our services.
We do not sell or share your location data with advertisers or unrelated third parties.

4. Data Sharing
Your location and delivery information is shared only with:
Customers who placed an order, so they can track their delivery.
Hub Al Souq administrators, for operational and support purposes.
We do not share your personal data with external marketers, advertisers, or unrelated third parties.

5. Data Retention
Location data is stored only for as long as necessary to complete and confirm deliveries.
Delivery records may be retained for legal, operational, or business purposes.

6. Your Choices
You can disable location permissions in your device settings. However, without location access, you cannot receive or complete delivery assignments.
You may request deletion of your account and associated data by contacting us at Hello@hubalsouq.com

7. Security
We take appropriate technical and organizational measures to protect your data against unauthorized access, loss, misuse, or disclosure.

8. Contact Us
If you have any questions about this Privacy Policy, please contact us: Hub Al Souq
Email: Hello@hubalsouq.com
Phone: +971 7 236 4206
Address: 1A, 9F, T2, Amenity Center, Al Hamra, Ras Al Khaimah - UAE